đź“Ś What You Need:
- A basic website (built with Wix, WordPress, Durable, Shopify, or Google Sites)
- Access to ChatGPT (Free or Plus) or other AI writing tools
- Knowledge of your products/services, customer questions, and communication style
âś… Step 1: Describe Your Business to the AI
The more specific you are, the better the FAQ.
Prompt Example:
“I run a home-based bakery in Ahmedabad called Sweet Crumbs. I make customized cakes, brownies, and cupcakes. Most of my customers order via Instagram or WhatsApp. I deliver across the city. Generate a detailed FAQ section for my website.”
🔄 ChatGPT Response (Example FAQ Output):
Q1. How do I place an order?
You can order through WhatsApp or Instagram DM. We’ll confirm the design, flavour, and delivery slot.
Q2. How early should I place my order?
We recommend ordering at least 48 hours in advance for customized cakes.
Q3. Do you offer same-day delivery?
Yes, for select products like brownies and cupcakes — subject to availability.
Q4. What are the payment options?
We accept UPI, Google Pay, and cash on delivery (for repeat customers).
Q5. Do you deliver outside Ahmedabad?
Not yet — we currently deliver within city limits.
✍️ Step 2: Add or Customize More FAQs
Ask ChatGPT follow-ups like:
“Add 5 more questions that customers ask before ordering.”
“Make the tone more friendly and casual.”
“Translate these FAQs into Hindi and Gujarati.”
🖼️ Step 3: Add FAQs to Your Website
Depending on your platform:
| Platform | How to Add FAQ Section |
|---|---|
| Wix | Add a “FAQ” section block from the Editor |
| WordPress | Use Gutenberg “Accordion” or FAQ plugin |
| Shopify | Add FAQ in “Pages” and link from footer |
| Google Sites | Insert collapsible text |
| Durable.co | Paste FAQs in “About” or create a new page |
🧠Bonus Tips
🧮 Ask ChatGPT:
“Summarize the top 5 FAQs into a one-liner each for WhatsApp auto-reply.”
Or
“Write 3 short FAQs for a product page selling organic shampoo.”
🤖 Automate FAQs for Chatbots or WhatsApp
- Use ChatGPT to generate a JSON or CSV of Q&A pairs.
- Use platforms like:
- Zoko, WATI, or Yellow.ai for WhatsApp bots
- Tidio or Tars for website chatbots
Prompt:
“Create a chatbot-ready FAQ format for my tuition center website.”
🔍 Real-Life Examples (India)
| Business Type | Sample FAQs AI Can Generate |
|---|---|
| Tuition Centre | Class timings, subjects offered, fee structure |
| Tiffin Service | Menu, delivery time, payment options, cancellation policy |
| Custom Gifting | Personalization options, delivery time, pricing tiers |
| Mobile Repair Shop | Warranty, service time, supported brands |
| Saree Boutique | Sizing, shipping, return policy, bulk order options |
🧠Summary: AI-Generated FAQ in 3 Steps
| Step | Action | Tool / Prompt Example |
|---|---|---|
| 1 | Describe your business | “Generate FAQs for my salon in Nagpur.” |
| 2 | Customize tone or format | “Make it more professional / more casual.” |
| 3 | Add to website or chatbot | Paste it into FAQ section or chatbot builder |