🎯 What These Chatbots Do:
- Answer FAQs in Hindi, Tamil, Bengali, English, etc.
- Provide 24/7 assistance on product info, pricing, delivery, order status
- Can be integrated into WhatsApp, Facebook Messenger, or websites
📌 What You Need:
- Access to ChatGPT or Dialogflow, Tidio, or Yellow.ai
- A list of common customer queries (from above!)
- WhatsApp Business API or Facebook Page (if using chat platforms)
- Optional: Translator tools like Google Translate for accuracy checks
🧭 Step-by-Step Guide
🔹 Step 1: Build Your FAQ Knowledge Base
Prompt ChatGPT:
“Create a multilingual chatbot script for a Tiffin service in Mumbai. Support Hindi and English. Handle queries like delivery time, payment modes, and cancellation policy.”
✅ Copy output → Use it in chatbot tool (see Step 2)
🔹 Step 2: Use a Chatbot Builder
Choose one:
| Tool | Language Support | Platform Integration |
|---|---|---|
| Tidio | Multi-language | Websites (WordPress, Shopify) |
| Dialogflow (Google) | 40+ languages | Web, WhatsApp, Apps |
| Yellow.ai | Hindi, Tamil, Bengali, more | WhatsApp, Web, Messenger |
| WATI | WhatsApp-specific | Best for SMBs in India |
🔹 Step 3: Train Your Bot
In your chosen tool:
- Add intents: “Delivery Time”, “Order Status”, etc.
- Add responses: Use ChatGPT-generated answers in Hindi + English
- Set fallbacks: If a user types something new, respond with “Let me connect you to our team!”
🔹 Step 4: Add to Website or WhatsApp
- Website: Use a plugin (Tidio/Yellow) or copy code snippet
- WhatsApp: Apply for WhatsApp Business API via WATI or Twilio
- Facebook Page: Link Dialogflow to Messenger via integrations
🔹 Step 5: Monitor, Improve, Translate
Every week:
- Check unanswered questions
- Ask ChatGPT:
“Improve this chatbot flow. Customers keep asking about cash on delivery.”
- Use Google Translate + native speakers to verify local language accuracy
🧠 Example Prompt for Multilingual Setup:
“Create a chatbot script for a boutique in Tamil Nadu. The bot should answer in Tamil and English and handle queries about pricing, delivery, and size guide.”